Frequently Asked Questions
Frequently Asked Questions
Have questions about our policies, delivery options or customer care? Check here to see if your question has already been answered.
If not, you can call us at 1-800-279-3775 and we'd be glad to help.
How is delivery handled?
Please read our detailed delivery information.
Do you deliver on weekends?
Deliveries are generally performed Monday - Friday between the hours of 8am and 5pm and sometimes as late as 6pm if drivers are behind schedule. Deliveries can be done on the weekend or late night. For pricing and availability, please call 1-800-279-3775 before placing our order. Late night and weekend delivery can not be added after placing your order
What happens if a bed is damaged during shipment?
We pack our shipments in protective boxes or Kevlar lined bags designed to eliminate damage so the bed inside arrives in perfect condition. Of course, if your new furniture is damaged in shipment, we will replace the damaged item or send out a certified repair technician right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call within 1 day so we can assist.
What about shipping to Hawaii, Alaska & Overseas?
We only offer free delivery to the continental 48 states and Canada. However, we can deliver to Alaska and Hawaii for an additional fee. To set this up, you must place your order by calling 1-800-455-1052. Delivery outside the continental 48 states can not be added after placing your order.
We're more than willing to work with you to make sure you can get exactly what you want. For other deliveries outside the continental 48 states and Canada, you can contact one of the companies below to forward on your delivery from us (rates depend on the company):
What is your return policy?
Our guarantee is simple, purchases are refundable for 30 days from delivery. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Customers are responsible for incurred round trip shipping fees + 17% restocking fee, and must be received within 30 days. Credit will be given in 3-5 business days from product return arrival. If the item is large or oversized; you can contact us to schedule return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before pickup is scheduled. Custom ordered product (Amisco & Wesley Allen) are subject to a 30% restocking fee when returned due to the specific nature of the product. To process a return, just email us at service@daybeddeals.com or call us during business hours at (800) 279-3775.
Canceling or Change Orders
Orders can be canceled or changed without any fee up to 48 hours. Just email us at sales@daybeddeals.com or call us during business hours at (800) 325-3639. Orders after 48 hours are unable to be canceled or changed as we are financially responsible for the order and their shipping is already in process. It would be subject to our Returned or Refused Non-Damaged Orders Policy. Get if Fast Items and Get it Now items cannot be changed or canceled due to the rapid processing and shipping.
Of course, if your new furniture is damaged in shipment, we will replace the damaged item or send out a certified repair technician right away for you at no charge. Just make note of the damage on the shipper's receipt and give us a call within 1 day so we can assist.
Non-Returnable Items and Final Sale RTA product that has been assembled, Clearance and Overstock Items, Unpackaged Linens, Unpackaged Mattresses and Monogrammed Linens from Sferra and Matouk are final sale and unable to be returned or exchanged.
Back Order Although we try our best to inform you before your order is placed, an item may be on backorder with the manufacturer. In the event your order is on back order, we are happy to cancel it for you at no charge. However, if the item has already shipped within the indicated delivery timeframe, it would be subject to the Returned or Refused Non-Damaged Orders Policy.
What about warranty coverage?
We only carry the major national mattress brands, and they provide warranty coverage anywhere in the United States. If you ever have a warranty issue, you will be able to receive assistance no matter where you live. Detailed warranty information is listed on each page. For more protection, read about our Furniture Protection Program.
Do you collect sales tax?
Save money, there is no state sales tax collected for deliveries to any state in the United States, except in Michigan, Ohio, Utah and Indiana.
Do you offer referrals?
Simply tell friends and family about us! We'll send you a check for $50 for each new customer that provides your name or order number when placing their order for $499 or more. (Applies on new customer orders shipped to different addresses.)
